– The admonition to be quick to hear and slow to speak comes from James 1:19-20.
– Important principles pertaining to communication come from Proverbs 18:13, 17. We should be eager to have all the information we can get before seeking to resolve a situation. That means listening intently.
– An important diagnostic question: What am I thinking about when the other person is talking–what they are saying or how I want to respond?
– Another important diagnostic question: How often am I persuaded by the other person’s perspective?